1. Where do you ship?
We currently ship only within the United States. International expansion is in progress!
2. How long until my order arrives?
Please see our Shipping Policy for more details.
Phase Time line Processing 1-3 business days (Mon-Fri) Transit 7-12 business days
- Total Delivery Time = Processing Time + Shipping Transit
- All U.S. Destinations: 8-15 business days
3. What are the shipping costs?
$0.01 < Orders < $60.00: $7 flat rate
Orders ≥ $60.00: Free shipping!
4. What if my package is damaged?
Within 48 hours of delivery:
Email photos + order# to halo@miniira.com
Choose:
- Full refund OR
- Free replacement
5. Can I return an unused item?
Yes! Within 30 days for refund if:
- Item Condition: Unused, opened, or gently used items in good condition (original packaging intact within 30 days)
- Not a final sale/custom item
Important: Email us first for return instructions.
6. Who pays for return shipping?
Scenario 1: Mini Ira Error (Wrong/Damaged Item)
- Shipping Cost: Mini Ira covers 100% of return shipping fees
- Responsible Party: Mini Ira
Scenario 2: Customer Change of Mind
- Shipping Cost: Customer pays all return shipping costs
- Responsible Party: Customer
7. Are there hidden fees?
No extra charges for U.S. customers:
- All import taxes included at checkout
- $0 fees upon delivery
8. Why was my tracking not updating?
Possible reasons:
- Carrier scans delayed by 24-48 hrs
- Check spam/junk folders for our emails
- Weather/holiday delays (we’ll email you)
9. Can I ship to a different address?
Contact us within 24 hours of ordering at halo@miniira.com. Address changes after shipment aren’t possible.
10. How do exchanges work?
Only for color/finish changes of the same product:
- Customer pays all shipping costs
- Request within 15 days of delivery
