Fair Solutions, Zero Hassle
1.Full Refund Eligibility
We cover 100% costs (including return shipping) for:
- Lost in Transit: Undelivered orders (requires carrier verification)
- Damaged/Defective: Physical damage or malfunction verified by photo/video evidence
- Not as Described: Significant deviation from website specifications
2. Return for Refund Eligibility
Refund on product amount:
- Item Condition: Unused, opened, or gently used items in good condition (original packaging intact within 30 days)
- Our Error: Wrong item shipped (Mini Ira covers return shipping)
3. Non-Refundable Cases
- Orders shipped to incorrect addresses provided by customer
- Customized items or final sale items (marked "Final Sale" in promotions)
4. Return Process
Step 1: Confirm Eligibility
Email halo@miniira.com within 30 days of delivery with:
- Order number
- Description + evidence (e.g., damage photos/videos)
Step 2: Return Authorization
If eligible, you'll receive via email:
- RMA (Return Authorization Number)
- Designated warehouse address (NOT company office)
- Prepaid shipping label (if Mini Ira is at fault)
Step 3: Ship Back
- Mail within 10 days of authorization
- Use original packaging (no restocking fees)
Step 4: Refund Processing
- Refund issued within 3 business days of warehouse inspection
- Original payment method (less shipping if applicable)
5. Return Shipping Responsibility
| Scenario | Shipping Cost | Responsible Party |
| Mini Ira error (wrong/damaged) | 100% covered | Mini Ira |
| Change of mind | Customer pays | Customer |
6. Order Cancellation
- Before shipment: Full refund if canceled within 24 hours
- After shipment: Refund minus actual shipping cost upon package refusal
7. Exchanges
Only for color/finish changes of identical products:
- Customer pays all shipping costs
- Request within 15 days of delivery
8. Shipping Policy
Please see our Shipping Policy for more details.
| Method | Cost | Delivery Time |
| Standard | $7 ($0.01 < orders < $60.00) | 7-12 business days |
| Free | FREE (orders ≥ $60.00) | 7-12 business days |
- Tracking: Auto-emailed upon shipment
- Address Changes: Contact us within 24 hours of order placement
- Transit Damage: Film unboxing as evidence for claims
Why Customers Trust Mini Ira
Hassle-Free Returns: No restocking fees, accepts gently used items
Transparent Timeline: Clear 30-10-3 day deadlines
Swift Resolution: Priority support response within 24h
Eco-Packaging: Reusable/recycled mailers
Return Tip
Reuse original packaging with padding. Damaged returns may void refund.
Contact for Dispute
- Taiyuan Xuanjia Trading Co., Ltd.
- Business Registration: 91140105MAD98YXL7Q
- Address: No. 905, Unit 2, Xinjieyuan, Wucheng Road, Xiaodian District, Taiyuan City, Shanxi Province, China
- Postal Code: 30006
- Email: halo@miniira.com
- Phone: +852 67925671
Service Hours
- Monday - Friday: 9:00 AM - 5:00 PM
- Saturday - Sunday: 10:00 AM - 4:00 PM
Eastern Standard Time (EST)
