At Miniira, we want you to love every purchase. If you are not completely satisfied with your order, we're here to help.
Shipping Information
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. You may track your order using the provided tracking number through your local carrier or universal tracking websites.
Alternatively, you can contact our customer service team at info@miniira.com to get the latest status of your package.
Returns
How Do I Return an Item?
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
To start a return request, please contact us at: info@miniira.com
Please include:
- Your order number
- Reason for return
- Photos or videos if the item is damaged or defective
Our support team will review your request and provide return instructions if approved.
Return Conditions
To be eligible for a return:
- Brand-new and lightly used items
- Unused, opened, or lightly used items (provided they remain in a resalable condition)
- Original packaging intact
We reserve the right to refuse returns that do not meet these conditions.
Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 30 days of delivery.
Please provide:
- Order number
- Proof of purchase
- Photos or videos of the issue
- Your shipping address
- Contact phone number
In some cases, we may request additional photos or videos to verify the issue before approving a replacement or refund.
Return Shipping Responsibility
| Scenario | Shipping Cost | Responsible Party |
| Miniira error (wrong item or damaged) | 100% covered | 100% covered Miniira |
| Customer change of mind | Customer pays | Customer |
Important: A prepaid shipping label will be provided only when Miniira is at fault. For change-of-mind returns, you will need to arrange and pay for return shipping to our designated warehouse address.
Return Process
Step 1: Start Your Return
Contact us at info@miniira.com within 30 days of delivery with:
- Order number
- Reason for return
- Photos or videos (if applicable)
Step 2: Receive Authorization
Within 24 hours, you'll receive:
- Return authorization (RMA number)
- Designated warehouse return address (do not ship to our corporate address)
- Prepaid shipping label (only if Miniira is at fault)
Step 3: Ship Back
- Return items in original packaging within 10 days of receiving authorization
- No restocking fees ever
Step 4: Get Your Refund
- Refund processed within 3 calendar days after warehouse inspection
- Refund issued to your original payment method
Refunds
How Long Does the Return Process Take?
Once we have received and inspected your returned items, it will take 3 calendar days to process the refund.
We will notify you by email once your return or refund has been processed.
How Do I Receive a Refund?
Refunds will be issued to your original payment method.
If you do not receive your refund in a timely manner, or are concerned about the whereabouts of the funds, please contact your bank or credit card provider.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible at: info@miniira.com
Please include your order number and requested changes.
- Before shipment: Cancel within 24 hours for a full refund.
- After shipment: Refuse delivery for a refund (original shipping fee deducted if order value was below the free shipping threshold).
- Orders that have already been packed or shipped may not be canceled.
Non-Returnable Cases
Orders shipped to customer-provided incorrect addresses
Custom-made or final-sale discounted items (clearly marked "Final Sale" in promotions)
Exchanges
Available for the same product in a different color/finish.
- Customer covers all exchange shipping costs (both return and new shipment)
- Request within 15 days of delivery by contacting info@miniira.com
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
- Trading Name: Guangzhou Huabin Trading Co., Ltd.
- Business Registration Number: 91440118MADC40NL1D
- Address: Room 206, No. 6 Zhaowu Lane, Gangfeng Village, Yongning Subdistrict, Zengcheng District, Guangzhou City, Guangdong Province, China
- Postal Code: 511300
- Email: info@miniira.com
- Phone: +86 136 6762 0589
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday – Sunday: 10:00 AM – 4:00 PM EST
We strive to respond to all inquiries within 24 hours during business days.
