Hand-Crocheted Sunflower Desk Garden - Paper Vase Set

Reliable Delivery, Transparent Timelines

1. Service Scope

We currently ship to addresses within the United States only (excluding U.S. territories and PO boxes). All products are prepared at and shipped from our fulfillment center in Taiyuan, China. We are actively exploring additional fulfillment options to better serve our customers.

2. Order Processing

Note: Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 11:00 PM EST on Friday or over the weekend will begin processing on the next business day (Monday).

3. Shipping Options, Costs & Transit

4. Carrier & Transit Details

• Authorized Carriers: UPS, USPS, FedEx (trackable services)
• Primary Shipment Method: >95% of parcels via air freight
• Tracking: Auto-emailed at shipment (check spam/junk folders)

5. Delivery Timelines

Total Delivery Time = Processing Time + Shipping Transit

All U.S. Destinations: 8-15 business days

6. Potential Delays

Delivery estimates exclude impacts from:

• Carrier holidays/weekends
• Severe weather events
• Customs clearance procedures for international shipments (China to U.S.)

We will email you if delays exceed 3 business days.

7. Tax Policy

• $0 additional fees at U.S. delivery
• All applicable U.S. import duties and taxes are included in the final checkout amount
• U.S. customers will not be charged any additional fees upon delivery

Note: Tax policies subject to change per U.S. regulations.

8. Transit Damage Resolution

For damaged shipments:

1. Email clear photos + order number to halo@miniira.com within 48 hours of delivery
2. Choose either:

• • Full refund, OR
  • Free replacement shipment

9. Warehouse & Fulfillment

Our fulfillment center is located in Taiyuan, China. All orders are inspected, packed, and shipped from this facility via air freight. We do not currently maintain U.S.-based warehouses or inventory.

For U.S. customers, your tracking number will reflect the shipment originating from China, with updates appearing once the package enters the U.S. carrier network.

10. Returns & Refunds

For complete return and refund details, please review our Return & Refund Policy.

Key highlights:

• 30-day return window from delivery date
• Free return shipping for all eligible returns (prepaid label provided)
• No restocking fees
• Always contact us first at halo@miniira.com for return authorization
• Do not ship returns to our corporate address (the correct return address will be provided in your RMA email)

Refunds are processed within 3 business days after warehouse inspection.

Why Customers Choose Us

• Clear Deadlines: No surprise delays
• Damage Protection: 48-hour claim window
• Tax-Free U.S. Delivery: $0 hidden fees

Integrated Policy Reference

For returns/exchanges, visit our Return & Refund Policy page.

Key Features:

• 30-day approval window
• Free return shipping for all eligible returns
• No restocking fees

Contact for Dispute

Taiyuan Xuanjia Trading Co., Ltd.

• Business Registration: 91140105MAD98YXL7Q
• Address: No. 905, Unit 2, Xinjieyuan, Wucheng Road, Xiaodian District, Taiyuan City, Shanxi Province, China
• Postal Code: 030000
• Email: halo@miniira.com
• Phone: +86 188 5019 1972

Service Hours

• Monday - Friday: 9:00 AM - 5:00 PM EST
• Saturday - Sunday: 10:00 AM - 4:00 PM EST